Support forms an extremely important part of the products and services you offer – and it just got a whole lot easier!
As an internet marketer you tend focus most of your attention on creating and selling your product or service – customer support is usually an after thought – often coming last. More often than not you only worry about it after you have launched your latest project.
Customer support can be very time consuming and mind numbing, bogging you down and stifling your creativity when comes to your next project. Essentially wasting your precious time.
But, as much as it is bothersome, it is of the utmost importance. Keeping your customers happy means that they will will return time and again. It will help you build a trusting relationship with them. Poor customer support means a high unsubscribe rate and an increase in refunds. Wouldn’t you rather be concentrating on your next exciting project than getting bogged down supporting the last.
Customer support is an integral part of your offerings and a good way to avoid all of those pesky refunds! It is vital to anyone planning on long term success on the internet but hiring someone fulltime to do your customer support can put you out of pocket quite substantially. Not any more…
How Does it Work?
For our support services, aside from any (product specific) support details, I will ask you to submit the following list of standard support documentation once you are ready:
- Information On Each Of The Products/Services For Which you Require Support
- Login/Access Details (If Applicable)
- Your Products Most Frequently Asked Questions
- A List Of Canned (Pre-Written) Responses To Some Of You Past Emails From Your Customers
(You don’t have to have these details available before you order. You can simply compile them after you’ve secured your position in the service).
HelpDesk Pro:
[20 hours a month]
- I will handle your customer support emails for your products/websites
- I will answer your support queries 5 days a week, twice a day
- Once you subscribe to this service, all you need to do is simply provide me with a few key details about your business and all of your FAQ/canned responses to your most popular support questions and you’re done.
After that you’ll only be approached for your input on matters that REALLY DO require your valuable time.
Click here to order HelpDesk Pro for just $267/month
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HelpDesk Lite:
[10 hours a month]
Customer Support with a difference, your support tickets are answered 5 days a week, once a day.
- I will handle your customer support emails for your products/websites
- I will answer support queries 5 days a week, once a day
- Once you subscribe to this service, all you need to do is simply provide me with a few key details about your business and all of your FAQ/canned responses to your most popular support questions and you’re done.
After that you’ll only be approached for your input on matters that REALLY DO require your valuable time.