Terms and Conditions
Due to the fact that HeroDesk provides a virtual assistant service and only employs a certain number of staff to service our clients for the hours that they book and pay for, and that there are only 24 hours in a day after all 🙂 we will not be held liable for any unused or unclaimed time.
Hours booked are agreed upon in advance, and any unused time does NOT accumulate to the client’s credit, as this practice would jeopardize the quality and amount of time we are able to afford to ALL our clients. The onus is on the client to provide enough work for the time booked.
